Terms of service

1. Who we are

This website is operated by ROOH AL SAQR AUTO PARTS TRADING LLC, a limited liability company registered in the United Arab Emirates under trade licence number 1443597, with its address at Al Mizhar 1, Dubai, United Arab Emirates.

"We Buy Car UAE" is the trading name we use on this website and in our advertising. It is not a separate company. Every contract described in these terms is made with ROOH AL SAQR AUTO PARTS TRADING LLC.

In these terms, "we", "us" and "our" mean ROOH AL SAQR AUTO PARTS TRADING LLC. "You" means the person offering a vehicle for sale or otherwise using this website. "Vehicle" means the car you offer to us, including its keys, documents and any parts fitted to it.

2. Using this website

This website is provided for you to request a vehicle valuation and to contact us. You may use it only for that purpose and only in a way that is lawful under the laws of the United Arab Emirates.

You must not submit false contact details, submit a request on behalf of someone who has not asked you to, attempt to interfere with the site or the systems behind it, or use any automated means to submit requests. Misuse of an information technology system is an offence under Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes.

Under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services, a contract is not invalid merely because it was formed electronically. Submitting a form on this site is capable of forming a binding agreement where these terms say so.

We may suspend or withdraw the website at any time. We do not guarantee that it will be available without interruption or free of error.

3. Online requests and final offers

A request submitted through this website is a request for us to contact you. It is not an offer by us to buy your vehicle, and it does not oblige you to sell.

This site does not publish a price. Any figure discussed on the phone before we have seen the vehicle is a provisional indication based only on what you have told us, and it is not binding on either of us.

Our offer is the figure a valuer gives you after physically inspecting the vehicle. That offer is binding on us for the period the valuer states at the time, and no longer. If the condition of the vehicle changes after the inspection, or if information you gave us proves to be wrong, we may withdraw or revise the offer.

You are free to decline our offer at any time before the sale completes. You will owe us nothing for the valuation, the inspection or the recovery vehicle.

4. Inspection and collection

We inspect the vehicle at an address you choose. You must be entitled to give us access to that address and to the vehicle.

The inspection is a commercial assessment carried out for the purpose of pricing the vehicle. It is not a roadworthiness test, a safety certification, or a technical inspection under Federal Decree-Law No. 14 of 2024 on Traffic Regulation, and you must not rely on it as one.

We do not charge for the inspection, for recovery of a vehicle that cannot be driven, or for the transfer paperwork, whether or not you go on to sell to us.

The vehicle remains at your risk until we take possession of it. Until that point, you remain responsible for insuring it and for complying with the traffic law in the emirate where it is kept.

5. What you confirm about the vehicle

When you accept our offer you confirm that you are the registered owner of the vehicle, or that you hold the written authority of the registered owner to sell it; that you are legally capable of entering into the sale; and that the information you have given us about the vehicle is true and complete.

You also confirm that you have disclosed to us anything you know that materially affects the vehicle's value, including accident damage, flood damage, a salvage or export history, a replaced or altered chassis number, an odometer that has been changed or adjusted, and any structural repair.

Under the Civil Transactions Law (Federal Decree-Law No. 25 of 2025), a seller warrants the item sold against defects that reduce its value or make it unfit for its purpose. A claim for such a defect is generally not admissible after one year from the day following delivery. That warranty does not apply to a defect we knew about, or that a reasonable inspection would have revealed — which is precisely why we inspect before we buy.

The same law makes any contractual exclusion of that warranty void where fraud or deliberate concealment is established, and allows a buyer to claim compensation where the seller's bad faith is proven. Nothing in these terms is intended to exclude that. If you deliberately conceal something material, we may cancel the sale and recover what we paid, together with any loss we suffer.

6. Ownership, finance and encumbrances

We buy only vehicles that we can lawfully take title to. Where the registered owner is not the person we are dealing with, we will require written authority and identification before we pay anyone.

We may ask to see your identification document, the vehicle's ownership document and, where the vehicle is financed, a liability letter from the bank. We ask for these to confirm ownership and identity, not for marketing.

If a bank or other party holds security over the vehicle, the sale cannot complete until that security is released. Where you ask us to, we will pay the outstanding amount directly to that bank or finance company out of the purchase price, and pay you the balance. This is a payment direction within the sale of your vehicle. We do not offer debt settlement, debt management, debt negotiation or any other credit service, and we charge nothing for making the payment.

If it later emerges that you were not entitled to sell the vehicle, the Civil Transactions Law allows a buyer who did not know that to seek annulment of the contract and compensation, even where the seller acted in good faith. We reserve that right in full.

7. Outstanding charges attached to the vehicle

Any charge or liability attached to the vehicle or its plate up to the moment of transfer remains yours. Ownership cannot be transferred while amounts attached to the vehicle are outstanding.

Where you ask us to, we will deduct the amounts owed from the purchase price and pay them to whoever they are owed to. We will show you the figures before you accept. We take no fee for doing this.

Any account you hold in connection with the vehicle remains yours until you close or reassign it. That is not something we can do for you, and charges you incur after the sale are not our responsibility.

Charges arising from events occurring after we take possession of the vehicle are ours.

8. Payment

The price is the figure in the accepted offer, less any amount you have asked us to pay on your behalf. There are no deductions beyond those agreed with you in advance.

We pay the registered owner, or a person the registered owner has authorised in writing. We will not pay a third party on an unwritten instruction.

We pay by bank transfer or by another method agreed with you, and we do so before or at the point the vehicle leaves your possession. Keys and documents are handed over last.

We may delay payment where we cannot satisfy ourselves as to identity, ownership or the release of a financier's security. We will tell you why, and you may withdraw from the sale at that point.

9. Ownership transfer documents and plates

We prepare the ownership transfer documents appropriate to the vehicle, including a signed sale agreement and a release of liability, and hand them to you ready to submit. Where the vehicle is exported or reaches the end of its life, we prepare the corresponding documentation for your records. We do not charge you for preparing any of it.

The transfer itself is a transaction between you, as the registered owner, and the relevant authority. We are not a government body, we are not authorised to act on your behalf before one, and we do not represent that we can. Our team will walk you through the steps.

You must give us the original ownership document, the keys you hold, and any other document the transfer requires. You must not retain a copy of the ownership document in order to deal with the vehicle after the sale.

You may keep your plate. Retaining or reassigning a plate is arranged by you with the relevant authority, and any fee for doing so is set by that authority.

Where a vehicle reaches the end of its life, confirmation of that is issued by the relevant authority or by the recycling facility, and we will pass you a copy of anything issued to us.

10. Cancellation and your right to change your mind

You may cancel at any time before payment is made and possession of the vehicle passes to us, for any reason and at no cost.

Once we have paid you and taken possession, the sale is complete. In this transaction you are the seller and we are the buyer, so the fourteen-day return right that Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Decision No. 66 of 2023 give to consumers who buy goods online does not apply in your favour to the sale of your vehicle to us. We say this plainly so that no one is surprised by it.

Your rights as a seller under the Civil Transactions Law are unaffected, as is any right you have where we have misrepresented something to you.

We may cancel before completion if the vehicle materially differs from your description, if we cannot verify ownership or identity, or if completing the purchase would put us in breach of any law.

11. Liability

We are responsible for loss or damage that we cause by failing to take reasonable care, including damage caused to your vehicle or property during an inspection or recovery.

We are not responsible for loss you suffer because information you gave us was wrong or incomplete, for charges incurred on an account you have not closed, or for a delay caused by a bank, an authority or another third party.

Nothing in these terms limits liability that cannot lawfully be limited under UAE law, including liability for fraud, for deliberate wrongdoing, or for death or personal injury caused by our negligence. Any contractual term purporting to exclude such liability is void.

We are not liable for any loss arising from your use of this website beyond what these terms expressly provide.

12. Your personal data

We handle the personal data you give us in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Our privacy policy explains what we collect, why, who sees it and what you can ask us to do about it.

Where we need your consent to process data, you may withdraw it at any time. Withdrawing consent does not affect anything we did lawfully before you withdrew it, and it does not affect data we are required by law to keep.

13. Changes to these terms

We may change these terms. The version that applies to your sale is the version published on this page on the day the valuer makes you an offer.

The date at the top of this page is the date of the current version.

14. Governing law and disputes

These terms, and any dispute arising out of them or out of the sale of a vehicle to us, are governed by the federal law of the United Arab Emirates and by the law of the Emirate of Dubai.

The courts of Dubai have jurisdiction, without prejudice to any right you have to bring a complaint before a competent authority or consumer body in the emirate where you live.

If any provision of these terms is found to be unenforceable, the rest continues to apply.

15. How to contact us

Call or message us on 056 349 4786. Our line is open sat – thu, 9am – 7pm · friday closed. We aim to reply to everything within 24 hours. You can also send us a message through the enquiry form on the contact page of this website.

You can also write to us at Al Mizhar 1, Dubai, United Arab Emirates.